FAQs

How long does it take to process my order?

Most orders are processed within 1-3 business days.

How long does delivery take?

Estimated delivery time is 5-8 business days after shipment.

Do you offer free shipping?

Yes. NovaNest offers free shipping on orders over $49.99.

Where do you ship?

NovaNest currently ships to customers within the United States.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Can I return an item?

Yes. NovaNest offers a 30-Day Money-Back Guarantee. Please contact us within 30 days of delivery to request return assistance.

Who pays for return shipping?

If the item is defective, damaged, incorrect, or the issue is caused by our side, NovaNest covers the return shipping cost.

If the return is due to buyer's remorse, wrong item ordered, change of mind, or another non-quality reason, the customer is responsible for return shipping.

How do I contact customer support?

You can reach us at:

support@novanest.com

Please include your order number if your question is related to an order.