Returns & Refunds
At NavoNest, we want you to shop with confidence. If something is not right with your order, our customer support team is here to help.
Please review the information below before requesting a return or refund.
30-Day Return Window
Eligible items may be returned within 30 days of delivery.
To start a return, please contact us at:
Please contact us before sending any item back. Our support team will review your request and provide the appropriate return instructions.
Return Eligibility
To qualify for a return, the item should be:
- Unused and undamaged
- In its original condition
- Returned with its original packaging
- Complete with all included parts and accessories
Items that have been used, altered, damaged after delivery, or returned with missing parts or incomplete packaging may not qualify for a refund.
How to Start a Return
Email support@navonest.com and include:
- Your order number
- The email address used at checkout
- The reason for your return
- Photos or videos if the product is damaged, defective, or incorrect
Our customer support team will review your request and provide return instructions.
Please do not send a return before receiving return authorization and return instructions from NavoNest.
This helps ensure your return can be identified and processed correctly.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Include your order number along with clear photos or videos showing the issue.
Once the issue has been reviewed and confirmed, we will provide an appropriate resolution, which may include:
- A replacement
- A refund
- Another suitable solution based on the circumstances
If the return is required because of an error on our side or a confirmed product issue, NavoNest will cover the approved return shipping cost.
Change of Mind or Incorrect Item Ordered
If you wish to return an eligible item because you changed your mind, ordered the wrong item, or no longer want the product, you may request a return within the applicable 30-day return period.
In these situations, the customer is responsible for the return shipping cost.
Original shipping charges are non-refundable unless the return results from an error on our side.
Refunds
Once your returned item has been received and inspected, we will notify you of the result.
If your return is approved, the refund will be issued to the original payment method used for the purchase.
After a refund has been issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Processing times vary by payment provider and are outside our direct control.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible at:
We will make reasonable efforts to assist you.
However, once an order has entered processing or has already shipped, we may be unable to cancel or modify it.
Return Shipping
Do not send a return to an address obtained from:
- The original package
- Shipping labels
- Payment records
- Public business records
- Third-party websites
- Previous correspondence
unless that address has specifically been confirmed by NavoNest for your return.
The correct return instructions will be provided by our customer support team after your return request has been reviewed.
This helps prevent lost or incorrectly routed returns.
Questions About a Return?
We want the return process to be as clear and straightforward as possible.
For questions about a return, damaged item, refund, or existing request, contact:
NavoNest Customer Support
Email: support@navonest.com
For faster assistance, please include your order number and the email address used at checkout.